Shipping Policy
Where does VitaFit ship from?
All orders placed with VitaFit will process and ship from the United States.
Shipping Cost & Transit Times
The shipping cost and transit time of your order are standard for all orders across the United States.
International Shipping cost and transit time may vary and can't be guaranteed depending on the
shipping destination. These estimated times do not include processing time.
Processing Time
Order processing typically occurs within one business day with shipment following immediately after.
Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not
count toward the transit times. The estimated transit time begins once the order has shipped from our
facility.
Incorrect Address
Please note that we cannot change the delivery address after an order has been shipped. We work
directly with our carriers to help resolve address issues when possible, but we cannot be held
responsible for any delays, fees, or other delivery issues if you've made an error in the shipping
information on your order. USPS generally charges a fee for their package intercept option and the
following link will guide you to the service (https://www.usps.com/manage/package-intercept.htm).
UPS allows for change of address as well (https://www.ups.com/us/en/help-center/sri/tracking/change-delivery.page), however, fees may apply. If such an address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email to all orders as different UPS/USPS locations use different methods to contact customers.
Customs & Country Regulations
We do our best to adhere to each country's individual import policies. It is up to the consumer to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded. For reference, most European nations limit orders of dietary supplements to 90 days while Japan limits orders to 60 days. Orders to Belgium generally require longer to process than orders to most other countries averaging 30 days in transit regardless of carrier.
Duties & Taxes
We currently ship all packages with DDU (delivery and duties unpaid). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these, as well as any import fees, if you are required. If you have a VPN enabled when visiting our site, there is no guarantee that the estimates will be accurate. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.
Package Loss
Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 40 business days to clear customs (in very rare circumstances). An order will not be considered “lost” until 35 business days from the date of shipment. We are unable to process claims until the 40 business days period has passed. In the event your order has been lost, you must contact our customer support department at contact@vitafit.life and report it as lost to us within 60 calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.
Disclaimer
VitaFit cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly.
As VitaFit is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from VitaFit, you agree to our policies above. VitaFit reserves the right to change these policies at any time,and we also retain the right to refuse service to any customer at our sole discretion.
Refund Policy
We have a no-return policy for open items, which means you can only return non-open, non-damaged
items. Any return shipping fees are to be paid by the customer.
To be eligible for a return, your item must not be open or used, or damaged and you must provide a
reason for the return, so that we may better serve future customers. You’ll also need the receipt or
proof it was purchased from our website.
To start a return, you can contact us at contact@vitafit.life. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@vitafit.life.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like promotional items (we cannot accept returns on sale
items or gift cards). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Validity
Each customer gets only one return per lifetime, once consumed no further returns will be accepted.